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Customer Support: |
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Call us on 0800 058 8309. We are open 8am to 10pm.
If you are calling from outside of the UK, please call on +44 203 376 9600
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If you already traveled and need the date change for your return journey, then, please contact the local Airline Office to change the return date. |
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We are having temporary Telephone Issues - please write us email on csm@9flights.co.uk. We expect it to be fixed in next 60minutes |
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Address:
9Flights.co.uk
38 Riding House Street,
London W1W 7ES.
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Suggestions: |
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We strive to improve our service. Please let us know your feed back whether we met your expectations or fallen short of them. We try to improve on those areas where you suggest us to do so. Tell us your suggestions by calling on 0800 058 8309 or email to suggestions@9flights.co.uk. |
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5 Pounds Voucher: |
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To show our respect and gratitude for the suggestions and feedback, we provide 5 pounds discount vouchers for all the feed backs and suggestions. |
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Complaints |
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If the service is not upto the expected level and you would like to raise a complaint, please write to us at complaints@9flights.co.uk. We aim to resolve any issues with in 72 hours. |
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FAQ? |
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1. Why I have not received my tickets in email after paying?
Ans: We issue the tickets with in 24hours after receiving the payments and send you the E Ticket confirmations. If you are traveling in next 48 hours, then, we try to issue with in couple of hours. Please do check your junk or spam folder of your email, as some times our emails may arrive into those folders. If you not recived your E Tickets even after 24 hours, then, please write to tickets @9flights.co.uk or call us. |
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2. Why are you asking to fax or email Payment Card Copy and address proof?
Ans: Its for your security. We are trying to ensure your card is not been used by someone else. We follow the very strict security and privacy policies to protect our customers. We randomly check and verify the details provided.
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3. How do I change my date of Travel?
Ans. You can change the date of travel before issuing the Ticket. Once ticket been issued, then, the Airlines follow different rules to change the date. Most airlines charge extra money to change the date. Please call us to know on date change requests. If you want to change the return date, then, call local airline office to change the date. However, you can call us to change. 9 Flights charges admin fee GBP50 for all the date change requests. |
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4. When do you confirm on wait list bookings?
Ans. We continuously monitor all our waitlisted bookings. The moment the booking is confirmed, we call you to let you know. All the bookings those confirmed from waitlist need to be ticketed immediately.
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5. How do I cancel my tickets and get the refunds.
Ans. You can cancel the tickets before your date of departure. Most of the airlines charge for cancellation of ticket. Most discounted fares are Non Refundable and Non changeable. To cancel the ticket, please write to cancellations@9flights.co.uk or call us. Please inform us 24 hours in advance excluding Weekends and Public holidays. It usually takes 60days to get your money back after the cancellation. 9 Flights charges GBP50 admin fee for all cancelled tickets in addition to Airline Cancellation fee. Partially used tickets are non refundable. |
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6. What happens if my booking is NO SHOW?
Ans. Airlines follow higher penalties on NO SHOW bookings. It is highly recommended to cancel the flight or change the date before the departure time. 9 Flights has the little influence on NO SHOW scenarios, so in most cases passenger will be losing more than 75% of the booked price. |
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7. What is my Baggage allowance?
a. All the scheduled airlines provide 20KG baggage allowance and 7 KG hand baggage allowance. We inform you where extra baggage is allowed.
b . Some Airlines offer 30KG baggage allowance to India, Philippines, South America. Please ask your travel consultant.
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8. What happens if my flight is cancelled or delayed?
European union set the strict guidelines to protect the passengers in these cases. Please read your rights at http://www.caa.co.uk |
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